FREE & FLAT RATE SHIPPING SPECIALS:
ExcludePorcelain, Glass, Children's Tea Sets,
Silver Tea Ware, Petits Fours and Tea Party Cookies
Continental USA Only
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PoliciesNormal Business Hours:Monday-Friday 10:00-5:00 Central Time
Roses And Teacups office and shipping department will be closed on
the days listed below in the observance of the holidays. Orders
submitted on these days will not be processed until the next open
Thu-Fri, Nov 24-25, 2016
Christmas & New Year
Sat, Dec 24, 2016 - Sunday, Jan 8, 2017
Fri, April 14, 2017
Mon, May 29, 2017
July 4th, 2017
Sept 4, 2017
Nov 23, 2017
How will I know when my order has shipped?
When your order ships, you will receive a tracking number via
How long will my handcrafted items take to ship?
When seeing our handcrafted symbol on one of our collection pages
please be aware that extra time is needed to make your item and
then ship. This time frame varies for each artist but we like to
give them 2-3 weeks to craft and then ship direct to you. Many only
take 7-10 business days but if you need quicker please note your
need by date during checkout so that we can check with the artist
to see if he or she can craft your item in that time frame (a rush
fee may apply) or contact customer service for more information.
I only received part of my order.
We offer many handcrafted gifts which ship directly from where they
are created, decorated, poured, sewn, assembled, etc. One order may
contain items from 5 sources! The remainder of your order is most
likely shipping in another box.
If your items are damaged in shipment, please notify us within 3
days of receipt either via phone, chat, or email what those damages
are including total count and pattern. We ask that if there are
substantial damages to your order that images of the damage are
submitted to us via email: info@rosesandteacups.
com and we will notify our shipper (UPS) who may want to view those
damages and pick them up for claim purposes. Please hold items that
have large amount of damages for viewing until a resoultion is
concluded with our customer service department. Once we know the
total count and patterns we can either ship replacements or issue a
refund for what is broken.
Replacements will be sent via ground so please plan ahead as we
cannot expediate shipping of replacemetns unless arrangements are
made with customer service.
In general, in-stock items are shipped within 5 business days.
Many of our items are handcrafted one at a time just for you!
Please plan ahead as much as you are able, especially for large
events. Our handcrafted items may take several weeks to complete
BEFORE we ship them to you.
If you need your order expedited, please call us to inquire at
866-998-2877 or use our chat feature to contact customer service to
make those arrangements. Once customer service knows what items you
want to order we can then work with the warehouse on upgrading your
shipping to UPS Overnight, UPS 2nd, UPS 3rd, or USPS Express. We
will work with you by providing the actual quote that works best
If you are paying with PayPal, please be sure that your correct
shipping address is on your account.
If your order has been scanned as delivered by the shipping company
we cannot send a refund or free replacement. Please be sure that if
you will not be home for delivery, that you have arranged to have a
neighbor or friend pick up your packages for you.
(Additional Charges Apply for AK, HI, Guam, PR, Non Continental
US... We will email you!)
*Flat Rate Shipping on orders with NO Porcelain, Glass, Tea Sets,
Petits Fours, or High Weight Items$6.95
Orders with Porcelain, Glass, Petits Fours, or High Weight Items:
|$6.95 USD||$0.01 USD - $19.99 USD|